Candidate will be the frontline brand ambassadors, empowering the success of our clients’ businesses. Our solutions include phone answering, live chat, text, message taking, lead generating, lead qualification, web lead response, and email services. Our values are part of everything we do:
Integrity – Always doing the right thing, even when nobody is watching.
Diversity – Celebrating our commitment to diversity and inclusion.
Obsession – with the growth and success of our employees and our clients.
Accountability – If it’s meant to be it’s up to me.
Teamwork – Together, we win!
DETAILED RESPONSIBILITIES AND DUTIES
Provide exceptional customer service to establish or maintain a relationship between our clients and their callers
Remain in rotation and answer calls as they are presented
Follow all prompts and input caller information accurately to properly classify the call
Manage process for new and existing clients in accordance with all company procedures and standards
Maintain call control, providing efficient service without compromising service
Show the ability to style flex to each caller using appropriate tone of voice, conveying empathy where appropriate
Excellent written and verbal communications skills, specifically spelling and grammar
Strong listening skills
Ability to type 35 WPM
Ability to work a flexible schedule including nights, weekends, and holidays
Customer-service experience is a plus
Bi-lingual is a plus
Competitive benefits, potential for overtime pay, generous incentives and performance-based bonuses (following 60 days of successful employment)
Excellent medical, dental and vision insurance
401k with 4% company match
Paid time off