Supervisor I salary starts at 18.46 and Supervisor II starts at $19.23. The pay is based on education and experience. Cornerstone offers generous wages and proportionate vacation, personal time off and holiday pay for this part time position.
At Cornerstone, we value a rich and diverse employee and volunteer base and are committed to recruiting and retaining individuals of underrepresented backgrounds. We are also committed to creating an inclusive environment and a sense of belonging. We are an equal opportunity employer and an affirmative action employer. We do not discriminate based upon of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements and the work that we do at Cornerstone. If you have a disability or special need that requires accommodation, please let us know.
Cornerstone is a $5.4 M agency with approximately 100 employees. Our organization serves individuals impacted by domestic violence, sexual violence, human trafficking, and general crime. We have office locations in Bloomington, Minneapolis, and Brooklyn Center.
Cornerstone has developed one of the most comprehensive service continuums for victims of violence in Minnesota. Our services are designed to move individuals and families from crisis to safety, stabilization and security. Last year approximately 4,000 individuals accessed Cornerstone programming. In addition, through Cornerstone’s statewide Day One Crisis and Crime Victim Support lines, we provided services to over 20,000 persons via phone, text and chat. We are committed to providing opportunities for others to partner with us in this work and to convey, as a community, zero-tolerance for violence. (www.cornerstonemn.org)
POSITION DESCRIPTION: The Call Center Hotline Part-Time Supervisor position is responsible for direct supervision of assigned Cornerstone’s Day One Call Center Hotline Advocates and related daily services. The Cornerstone Day One Call Center responds to victims/survivors of domestic violence, sexual violence, human trafficking/sexual exploitation, and/or general crime, via phone, text, email, or chat messaging through the 24/7 statewide Day One Crisis Line, General Crime Victim Support Line, and 48 HR Minneapolis hotlines. The Part-Time Supervisor’s primary role is to ensure the Call Center Hotline Advocates provide trauma-informed, survivor-centered, and culturally responsive practices to provide contacts with referrals, information, support, advocacy, and safety planning. The supervisor ensures that Hotline Advocates utilize these same practices when assisting walk-ins, online chat support groups, and pet safe housing participants. The supervisor works with advocates to maintain the essential relationship with the Day One Network utilizing the innovative practices of relationships, process, and technology to provide immediate, and low-barrier access to safety and services for victims/survivors. This position requires a heightened level of decision making, resourcefulness, and exercise of discretion.
Education and/or Experience:
Minimum of bachelor’s degree in psychology, social work, or human service-related field. Master’s Degree preferred. Minimum of three or more years of experience providing direct crisis response services to individuals and two to three years of experience providing staff supervision and leadership in an environment that is responsive to individuals and families who have experienced trauma and violence. Length of experience in a social service field may be considered in lieu of some educational requirements.
Minimum of bachelor’s degree in psychology, social work, or human service-related field. Minimum of two or more years of experience providing direct crisis response services to individuals and one to two years of experience providing staff supervision and leadership in an environment that is responsive to individuals and families who have experienced trauma and violence. Length of experience in a social service field may be considered in lieu of some educational requirements.
This position requires a flexible part-time work schedule with a focus on evening and weekend hours. Hours vary based on supervisory and program needs. This position includes a limited on-call rotating schedule to assist with after-hours staff support, coaching and direct service coverage. This position may be required to provide additional coverage and support during a local disaster or major public awareness events.
Qualifications and Key Skillsets:
· Experience providing supervision, team building, and support for employees, interns, or volunteers engaged in direct services to individuals or families impacted by trauma and violence.
· Ability to supervise, train, and coach advocates in the understanding of trauma-informed, survivor- centered, and culturally responsive care practices comprehensive of the impact of domestic violence, sexual violence, human trafficking/sexual exploitation, and general crime on adults, children/youth, and the community.
· Ability to model and assist advocates in assessing, deescalating, and communicating in a calm, trauma- informed way with contacts/participants in crisis.
· Knowledge and experience in working with diverse, marginalized, and underrepresented communities, and anti-oppression work.
· Comprehensive knowledge of resources and systems which interface with victims/survivors and the micro and macro impact of trauma and violence.
· Wide-ranging understanding of crime victim’s rights, civil remedies, and the criminal justice systems with the ability to coach advocates in these areas.
· Strong organizational and time management skills.
· Excellent written and oral communication skills.
· Experience in training, and meeting facilitation.
· Familiarity with and willingness to apply best practice literature in providing trauma-informed services via crisis lines and in person.
· Knowledge and aptitude with Microsoft Office, client databases, and other related forms of technology. Ability to navigate various modes of on-line platforms and phone technology simultaneously.
· Advanced interpersonal communication skills with enthusiasm for learning and mentoring others.
· Preferred 40-hour sexual assault certification or the ability to complete training within 6 months.
· Must live within reasonable distance from the Cornerstone Minneapolis and Bloomington sites.
· Ability to work a flexible schedule to meet staffing supervision and service needs.
· Multilingual candidates preferred.
· Valid driver’s license, automobile insurance and reliable vehicle (Valid Driver’s License and auto insurance must be on file with HR.
ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential responsibilities include but are not limited to the following:
Supervision and Oversight (60%)
· Provides direct supervision (role-modeling, training, and accountability) of Call Center/Hotline advocates with particular emphasis on maintaining professional, confidential, survivor-centered, trauma-informed, and culturally responsive services for contacts/participants accessing the hotlines, on-line groups, or walk-in services.
· Maintains ongoing collaboration, communication, and team building across CAS programs with an emphasis on cross referrals and assistance with Emergency Services (24/7 services), General Crime Victim Services and Criminal and Civil Justice Intervention (48 HR Mpls Hotline).
· Works with program team to maintain a welcoming, clean, and safe environment.
· Provides supervision to assigned direct service program staff, meeting individually a minimum of once every two weeks for support and guidance.
· Responsible for hiring, orientation, and training, and evaluation of program staff, volunteers, and interns as assigned.
· Ensures compliance with established policies and procedures.
· Works with other Call Center supervisors to schedule, monitor, and ensure 24/7 coverage of services by trained staff, interns, and volunteers.
· Helps to maintain accountability of high-quality services and decision making, including oversight of proper documentation of services.
· Maintains a high-level working relationship with referral partners inclusive of the Day One Network agencies, law enforcement, medical personnel, and others. Works collaboratively across all internal programs at Cornerstone.
· Maintains resource, referral, and training materials to keep Call Center/Hotline Advocates current with all information needed to perform their jobs effectively.
· Meets with supervisor on a bi-weekly basis and as needed to apprise them of accomplishments, concerns, critical staffing/performance, and services updates.
· Other responsibilities as deemed necessary by the supervisor to support and enhance services and the organization.
Direct Service (15%)
· Assists in answering hotline calls as needed to cover peak times, staff time off, and open shifts.
· Ensures 24/7 staffing coverage, with other on-call positions, including the availability to personally cover shifts when needed.
· Assists walk-in participates with support, information, and referral as the need arises.
· Provides back-up for Emergency Services leadership and coverage as needed and direct by the Day One Coordinator
· Provides modeling and mentorship to staff on assessment, intervention skills, safety planning and documentation procedures.
· Collaborates with supervisor and DO leadership team to develop reporting tools and performance measurements to improve service delivery.
· Conducts follow-up contact/participant survey interviews to gather and evaluate with Day One Coordinator direct feedback to improve services.
· Administers Quality Assurance Surveys to evaluate staff’s learning progress, training needs and performance.
· Updates program guidelines, protocols, and paperwork based on current best practices.
· Plans with other Day One Leaders the Call Center/Hotline team meetings and trainings on a bi- monthly basis to receive advocate feedback, provide updates and ensure ongoing evaluation of services.
Administrative Responsibilities (15%)
· Clear understanding of CAS Employee Handbook i.e. policies, procedures/guidelines
· Assures data entry is completed accurately in Apricot database and other tracking methods.
· Properly documents all critical incidents: child protection reports, emergency response calls, and participant injury/cons.
· Maintains accurate employee records including timesheet review, signature and submission, supervision/coaching sessions, schedules, and other related duties as assigned.
· Supports grant writing process, i.e. researching, gathering information, etc. as assigned.
· Promote Cornerstone Advocacy Service’s (CAS) mission & philosophy.
· Display high ethical and professional standards.
· Commitment to diversity, equity, and inclusion through learning, training, and dialog.
· Attends supervision, staff meetings, and trainings as required.
· Participates in internal CAS committees and represents CAS on external committees based on interest/assignment and approval by supervisor.
LEADERSHIP EXPECTATIONS· Maintain positive and enthusiastic attitude.
· Identify and capitalize on strengths in your team and across organization.
· Maintain communication processes with supervisor to ensure clarity about programming and staffing responsibilities, successes, challenges, and concerns.
· Model and coach employees in peer-to-peer feedback conversations aligned with the agency’s recommended practices.
· Attend and participate in Program Leadership meetings and trainings.
· Provide direct and honest communication with staff across the organization.
· Maintain personal accountability and that of your employees.
· Support a continuous learning environment.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities and those who may be Deaf/Hard of Hearing, to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use manual dexterity for use of objects, tools, or controls as well as visual acuity. The employee is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must lift and/or move up to 30 pounds. The employee should always request assistance if any object needs to be lifted and the employee feels that their capabilities are such that the specific item to be lifted is beyond the employee’s abilities. No employee should attempt to lift more than what is comfortable for them. If such a situation should arise the employee should notify their supervisor to find help with lifting any item regardless of weight if the object to be lifted is awkward or difficult to lift in any way.
How To Apply:
Submit RESUME and COVER LETTER to firstname.lastname@example.org with the job title in the email subject line OR apply directly on Cornerstone website, www.cornerstonemn.org. (Tips: Best way to ensure that you send cover letter and resume is to combine both into one document, with the cover letter as your first page.)
RESUME without COVER LETTER will not be reviewed for any job opening at Cornerstone Advocacy Service.
***No agencies; No walk-ins; No phone calls please. This email is only for receiving resumes. No additional information is known about open positions. Qualified applicants will be contacted after resumes are reviewed.