As the Host/Hostess of the Clubhouse or Lake Club, our Host/Hostess is to make the member/guest feel welcome as soon as they enter our outlets. The Host/Hostess should make each and every guest feel special. The excitement of the aroma, the decor, the music, and the lighting are stimulated by your dynamic personality and service upon their initial entrance. You are the first person a customer sees; so greet the customer with a smile. The member’s first impression of our establishment is your welcoming attitude and appearance. All incoming members/guests must receive a friendly, sincere greeting. As the Host/Hostess, you are also the last person the guest will come in contact with. When the member gathers to leave, the Host/Hostess communicates with the Valet to retrieve any vehicles needed. Once they make it towards the exit, the door should be opened, the member thanked. Provide the member/guest with a good last impression of our outlet before their departure.
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