Serves as a front-line representative of the Oregon Symphony to the public, generating revenue through outbound sales and fundraising calls.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.
- Sell Oregon Symphony (OSA) concert subscriptions, tickets, and memberships by phone at the facility provided by the OSA, from leads furnished by the OSA.
- Develop and be able to utilize a detailed working knowledge of concert event information, program content, target audience profiles, membership benefits, and donor events.
- Develop and be able to utilize a working knowledge of seating sections and pricing at Symphony venues.
- Develop competency in Tessitura database software to process orders, receive donations and review constituent data.
- Participate in sales campaigns as directed by the Teleservices Manager and Patron Services Manager.
- On leads furnished by the OSA, generate a minimum of 15 sales calls per hour during each hour of the assigned shift.
- Use an organized bring-up system on all call-backs to ensure the best and most efficient sales strategy.
- Promptly follow up on all leads furnished.
- Function as a member of the Patron Services Team, providing support to other Team members as well as assisting in the training of new staff.
- Attend weekly Team Meetings.
- Accurately complete all necessary records and paperwork on time.
- Maintain strict confidentiality regarding all information and leads provided by the OSA as proprietary to the OSA.
- Represent the OSA with integrity, handling all business related to the OSA and its employees and patrons courteously, professionally and in an efficient and confidential manner.
- Teleservices PSRs are also required to assist the operation of the Ticket Office in the following areas:
- Be available to work a minimum of 1 concert or ticket office shift per month.
- Assist the ticket office during peak sales times, as assigned and when available within their weekly 29.75-hour maximum.
- Spend a portion of each shift handling inbound calls from the ticket office queue, taking inbound calls from 6–9 pm and at other times as directed.
REQUIRED HOURS / WORK SCHEDULE: The call-center is open from 1–9 pm, Monday through Friday. Teleservices PSRs must regularly work the prime calling hours of 5–9 pm, Monday through Thursday, to be of maximum effectiveness. In addition, PSRs are expected to work some Friday shifts as directed by Teleservices Manager. Friday shifts begin no later than 6 pm and continue until 9 pm.
PSRs must work at least four days per week, working a minimum of 20 hours and a maximum of 29.75 hours per week. Ticket-office and concert shifts do not count towards these minimums. Additional hours, up to 40 per week, may be allocated at peak times during the Season, but only with prior approval of the Vice-President of Marketing.
Scheduling is flexible, but all changes require prior approval by the Teleservices Manager.