Sonata Learning provides training-related consulting and content development services to clients in various sectors/industries. One sub-practice within our company focuses on creating software training and support resources for enterprise SAAS publishers.
Currently, we are seeking a technical writer with experience creating software documentation, support articles, and training for both developers/system admins and regular end-users who might have limited technical literacy. This role would start out term-of-project, with the possibility of growing into a regular part-time position.
Responsibilities will include:
– Quickly learning our clients’ software applications based on their existing documentation, interviews with client staff and simply exploring the apps, yourself
– Outlining user journeys and learning paths for different audiences (admins, end-users, etc.)
– Writing support articles and training/tutorial video scripts for audiences with varying levels of technical literacy
– Populating client knowledge bases (e.g., ZenDesk, FreshDesk)
– Writing in-app tours and tutorials (e.g., for Intercom, Chameleon, etc.)
– Native or fluent English speaker
– Excellent grammar, spelling, and proofreading skills
– Attention to detail
– Able to quickly learn new software tools
– Extremely well-organized and able to track many projects/tasks at once
– Basic to intermediate Google Docs/Apps and MS Office skills
– Ideally based in North America, or at least able to work customary North American business hours
– Windows computer and reliable high-speed Internet
Please answer the following questions in your response:
- Do you have or can you get access to a Windows PC computer? Do you have Microsoft Office for Windows?
- What types of software applications have you documented? What was the most complex? What ones required you to write for a non-technical audience? Links to specific clients’ sites would be great.
- Do you have experience creating user training materials, knowledgebase articles and/or developing in-app tours and tooltips? What knowledge bases and in-app help applications have you used?
- How would you go about learning an unfamiliar software application? (this is also your chance to demonstrate how you would document a process)