APCTC is a private, non-profit, community-based mental health clinic with over 35 years of service to the Asian Pacific Islander community in Los Angeles County. Asian Pacific Counseling & Treatment Centers is a division of Special Service for Groups (SSG) and was the very first mental health center in LA County specifically developed to meet the unique needs of rapidly growing numbers of API immigrants and refugees who were in need of a wide range of mental health services. With five locations throughout LA County and a satellite location in Riverside County, APCTC provides mental health services to individuals of all ages with diverse ethnic, gender, and racial backgrounds, struggling with mental illness and behavioral health challenges. While our centers specialize in serving the monolingual Asian Pacific community, we provide services to the entire community and offer services in English and Spanish as well.
APCTC has a full-time front desk/business office associate position at our SFV Center (15350 Sherman Way, Suite 200, Van Nuys, CA 91406). The candidate must be fluent in any API language. The Front Desk/Business Office Associate will be working with the support team to provide clerical assistance to all staff and manage the day-to-day operations of the front office.
Responsibilities: Under the guidance of the Program Manager of Administration and site Program Manager, the Business Office Associate will screen phone calls, obtain necessary information from callers in order to transfer calls to appropriate staff. The Business Office Associate will greet clients courteously and promptly and notify clinical staff. The candidate will be assigned clerical duties such as copying, typing, mailing, processing documents, and maintaining office supplies. He/she will maintain waiting and common areas in an orderly and professional appearance. The Business Office Associate will interview clients to conduct financial screening and to verify their health benefits eligibility. In addition, the candidate will assist personnel by preparing refreshments and conference rooms during meetings or training.
Requirements: The candidate must have a High School diploma or Certificate from an accredited school or an educational institute. We are seeking a candidate who is bilingual in Korean or an API language. The candidate must possess sensitivity toward working with people with disabilities and have the ability to work with multi-ethnic populations. The candidate must have a valid California driver’s license, reliable transportation, ability to use the computer; Must have knowledge of Microsoft Office applications: word, excel, outlook. Knowledge of LAC-DMH or Health Care clinic systems and computers is a plus.
Pay & Benefit: SSG-APCTC offers a generous benefits package which includes competitive wages and opportunities for growth, employer-subsidized medical, dental, vision insurance; flexible spending accounts for medical and child care expenses, life insurance, long-term disability, employer contribution of up to 7.5% of salary towards a retirement plan, employee volunteer contribution of pre-taxed salary towards a retirement plan, paid vacation, sick and 10 paid holidays, employee assistance program.
We adhere to LAC DPH guidelines to help prevent the spread of COVID-19. We provide PPE supplies to our staff and clients and encourage telehealth services whenever possible.
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Special Service for Groups is an Equal Opportunity/Affirmative Action Employer