The Front Desk Assistant Manager partners with the Front Desk Manager to optimize front desk operations. As the front desk is the hub of the hotel and where lasting impressions are made, the person in this position must be cognizant of their leadership by example and consistently demonstrate a spirit of hospitality. This includes when problem solving, resolving conflicts, and following through on guest and employee needs.
To facilitate smooth daily operations, the person in this position will work at the front desk regularly, while being mindful of supervisory boundaries. Other duties include assisting with hiring, training, coaching, counseling, one-on-one employee meetings, and evaluations.
This role requires the willingness and availability to work any shift, so learning the Night Porter role will be an important part of training, in order to be a resource for filling in if/when needed.