Creating exceptional customer experiences is a vital goal for every company. In this course, customer experience (CX) expert Sam Stern shares practical insights drawn from an array of industries on creating great customer experiences. Learn about the three key stages to deliver memorable customer interactions. Find out how to build memorable moments that lead to great experiences, as well as how to build customers’ anticipation for a great experience. Go over setting and meeting expectations. Learn how to focus on peak moments and experience ends. Explore ways to reinforce positive experience memories and rewrite negative experience memories. This course offers you a comprehensive framework and the tools to architect end-to-end customer experiences that promote loyalty and growth.
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