Hospitality and Tourism

Explore a future in the Hospitality & Tourism industry.

Interested in exploring a future in the hospitality & tourism industry? With career opportunities worldwide, the practical skills you’ll gain with a degree from Oregon State will help prepare you to enter this exciting industry and tackle any challenge that comes your way.

Use this space to explore resources, job postings, employment trends, and more all dedicated to the field!


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Take free courses to build new competencies or brush up on in-demand skills.

Serving Customers in a Continuously Changing World

Taught by David Brownlee
Customer service today brings new challenges, new protocols, and new attitudes. As a service provider, you must be prepared with…

Virtual Events Essential Training

Taught by Boris Hristov
Just a few years ago, virtual events were still something of a novelty. Now, they’re one of the predominant ways…

IT Help Desk for Beginners

Taught by Robert McMillen
Interested in a job in IT? One of the best ways to break into the field is to land a…

Creating a Positive Customer Experience

Taught by Jeannie Walters
Do you know how your customers perceive their complete experience with your company, from first encounter through purchase experience and…

Building a Journey Map: A Hands-On Workshop

Taught by Sarah Weise
What happens when a customer journey is not straightforward and linear? How do you represent a customer’s journey for a…

Writing Customer Service Emails

Taught by Leslie O'Flahavan
You can write to customers—via email—with consistency and professionalism, but you don’t need to sound robotic to be efficient. Writing…

Engagement Preparation Best Practices for Customer Success Management

Taught by PracticalCSM
The secret to most professions lies in the preparatory work, and this is no less true for customer success managers…

Building and Engaging with Your Online Following for Creators

Taught by CreatorUp
Successful creators manage to remain true to themselves while still delivering precisely what their audience wants from them. In this…

Sales Strategy: Storytelling to Speed Up Your Sales Cycle

Taught by Maury Rogow
Customers are drawn to companies that make them feel seen and understood. The right story, delivered at the right time,…

Empathy for Customer Service Professionals

Taught by Myra Golden
Customer service people may answer questions accurately and resolve problems swiftly, but the interaction can still end badly if a…

Customer Success Management Fundamentals

Taught by PracticalCSM
New to customer success management (CSM)? This course can help you get up to speed with the fundamentals. This course…

Engaging Your Virtual Audience

Taught by Cassandra Worthy
Working remotely can offer a plethora of benefits, but it’s important to preserve the authenticity that’s often easier to build…

Listening to Customers

Taught by Noah Fleming
Listening is one of the most singularly powerful tools anyone involved with customer service has in their arsenal. Yet, it’s…

Marketing Virtual and Hybrid Events

Taught by Melodie Tao
Virtual and hybrid events are valuable business tools that allow you to reach attendees across the globe, grow your company’s…

Engagement Evaluation Best Practices for Customer Success Management

Taught by PracticalCSM
Becoming a proficient customer success manager (CSM) cannot happen overnight. Once you’ve learned the basic processes and best practices for…

Customer Experience Leadership

Taught by Brad Cleveland
A profound shift is underway from functional-driven products, services, and support to a more comprehensive customer experience strategy. Customer experience…

Customer Service: Problem-Solving and Troubleshooting

Taught by Noah Fleming
Customer service care costs organizations billions of dollars each year. As a result, it’s critical that employees are equipped with…

Boost Your Revenue with Customer Retention

Taught by genConnectU
Finding new customers is great for any business. But just as important as customer acquisition is customer retention. This course…

Onboarding and Adoption Best Practices for Customer Success Management

Taught by PracticalCSM
Onboarding and adoption are two of the essential activities for new customers that CSMs are responsible for. Learn how to…

Customer Service: Creating Customer Value

Taught by Noah Fleming
If you are a customer service manager or a sales manager, you know how important it is to identify a…

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What Are Micro-Internships?

Micro-Internships are short-term, paid, professional assignments that are similar to those given to new hires or interns. …

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