Hospitality and Tourism

Explore a future in the Hospitality & Tourism industry.

Interested in exploring a future in the hospitality & tourism industry? With career opportunities worldwide, the practical skills you’ll gain with a degree from Oregon State will help prepare you to enter this exciting industry and tackle any challenge that comes your way.

Use this space to explore resources, job postings, employment trends, and more all dedicated to the field!

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Serving Customers in a Continuously Changing World

Serving Customers in a Continuously Changing World

David Brownlee
Customer service today brings new challenges, new protocols, and new attitudes. As a service provider, you must be prepared with…
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Virtual Events Essential Training

Virtual Events Essential Training

Boris Hristov
Just a few years ago, virtual events were still something of a novelty. Now, they’re one of the predominant ways…
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Creating a Positive Customer Experience

Creating a Positive Customer Experience

Jeannie Walters
Do you know how your customers perceive their complete experience with your company, from first encounter through purchase experience and…
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Building a Journey Map: A Hands-On Workshop

Building a Journey Map: A Hands-On Workshop

Sarah Weise
What happens when a customer journey is not straightforward and linear? How do you represent a customer’s journey for a…
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Engagement Preparation Best Practices for Customer Success Management

Engagement Preparation Best Practices for Customer Success Management

PracticalCSM
The secret to most professions lies in the preparatory work, and this is no less true for customer success managers…
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Building and Engaging with Your Online Following for Creators

Building and Engaging with Your Online Following for Creators

CreatorUp
Successful creators manage to remain true to themselves while still delivering precisely what their audience wants from them. In this…
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Sales Strategy: Storytelling to Speed Up Your Sales Cycle

Sales Strategy: Storytelling to Speed Up Your Sales Cycle

Maury Rogow
Customers are drawn to companies that make them feel seen and understood. The right story, delivered at the right time,…
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Customer Success Management Fundamentals

Customer Success Management Fundamentals

PracticalCSM
New to customer success management (CSM)? This course can help you get up to speed with the fundamentals. This course…
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Engaging Your Virtual Audience

Engaging Your Virtual Audience

Cassandra Worthy
Working remotely can offer a plethora of benefits, but it’s important to preserve the authenticity that’s often easier to build…
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Listening to Customers

Listening to Customers

Noah Fleming
Listening is one of the most singularly powerful tools anyone involved with customer service has in their arsenal. Yet, it’s…
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Engagement Evaluation Best Practices for Customer Success Management

Engagement Evaluation Best Practices for Customer Success Management

PracticalCSM
Becoming a proficient customer success manager (CSM) cannot happen overnight. Once you’ve learned the basic processes and best practices for…
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Customer Experience Leadership

Customer Experience Leadership

Brad Cleveland
A profound shift is underway from functional-driven products, services, and support to a more comprehensive customer experience strategy. Customer experience…
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Customer Service: Problem-Solving and Troubleshooting

Customer Service: Problem-Solving and Troubleshooting

Noah Fleming
Customer service care costs organizations billions of dollars each year. As a result, it’s critical that employees are equipped with…
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Onboarding and Adoption Best Practices for Customer Success Management

Onboarding and Adoption Best Practices for Customer Success Management

PracticalCSM
Onboarding and adoption are two of the essential activities for new customers that CSMs are responsible for. Learn how to…
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Customer Service: Creating Customer Value

Customer Service: Creating Customer Value

Noah Fleming
If you are a customer service manager or a sales manager, you know how important it is to identify a…
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Customer Experience (CX) Strategy: How to Design an Organizational Approach

Customer Experience (CX) Strategy: How to Design an Organizational Approach

Amy Balliett
At most companies, the work of a customer experience (CX) professional starts after a customer has been acquired. But this…
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Avoiding Common Pitfalls in Customer Success Management

Avoiding Common Pitfalls in Customer Success Management

PracticalCSM
This course focuses exclusively on what can go wrong during even the most well-intentioned customer success engagement. It not only…
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Talking to Customers

Talking to Customers

Noah Fleming
For customer service reps, having conversational skills and knowing how to talk to customers (and how not to talk to…
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Aligning Customer Experience with Company Culture

Aligning Customer Experience with Company Culture

David Brownlee
Customer experience is emerging as the key driver of growth and a key differentiator for brands that do it well.…
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Business Fundamentals for Customer Success Managers

Business Fundamentals for Customer Success Managers

PracticalCSM
It’s critical for customer success managers (CSMs) to have a solid understanding of how businesses work and how value is…
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Micro-internships

What Are Micro-Internships?

Micro-Internships are short-term, paid, professional assignments that are similar to those given to new hires or interns. …

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