Seasonal Hiring
• Consult with the City Manager to determine staff requirements and hiring objectives
• Prepare and post job descriptions on various web-based job boards
• Use a variety of recruiting methods to recruit Bike Camp Instructors and Junior Volunteers
• Attend job fairs and career events, collaborate with local community groups and schools to find our future Pedalheads Instructors and volunteers
• Screen applicants and conduct regular interviews (Group, Individual & Zoom) through our Applicant Tracking System
• Act as a point of contact and build strong relationships with candidates during the selection process and assist candidates with hiring process inquiries
• Use tools provided to assess candidate’s skills and ability to do the job
• Ensure staff are onboarded quickly and correctly by preparing and managing required onboarding documents, staff lists, and training dates
Camp Management
• Establish positive and influential relationships with Camp Leaders, Instructors, and Volunteers
• Provide camp staff with feedback regarding their engagement with campers and guardians; their execution of teaching principles and their execution of lesson plans
• Ensure that camp procedures, policies and safety standards are being followed and upheld to Pedalheads standards
• Help foster a positive environment for camp staff, children and parents/guardians
• Be actively involved in delivering quality experiences to all campers (lead games/activities)
• Organize and maintain camp equipment and assist with the delivery of equipment to sites and storage
• Ensure camps are set-up to Pedalheads standards (equipment, signage, etc.)
• Be on-site at one or more of your assigned camps daily during camp season
• Visit underperforming sites regularly and work with Camp Leaders to promote performance improvements
• Work with Camp Managers during the summer with staff scheduling issues, helping to source instructors when additional staff are required
• Fill in for Camp Managers during absences when needed
• Build and maintain positive relationships with site hosts and deal with issues or concerns raised by hosts in an effective and timely manner
Customer Service
• Always be willing to go the extra mile to engage with customers and provide an excellent customer experience
• Proactively interact with parents/ guardians and children on-site and communicate with parents / guardians regarding their camper’s well-being and experience at camp
• Respond to customer concerns in a timely and professional manner, always aiming to provide solutions that ensure resolution
• Mentor and encourage camp staff to engage and communicate with parents/ guardians regularly
